Work

Selected systems, anonymized. Problem, solution, architecture, result.

Selected work

Anonymized systems we have designed and built. No invented clients or metrics.

Problem: Specialists were repeating the same coordination work across tools.

Solution: A supervisor agent plus domain agents with shared memory and human approval.

Architecture: Orchestrator, MCP tools, workflows, audit log.

Result: Work moves across systems without a single brittle chatbot.

Problem: Calls needed coverage outside business hours without losing context.

Solution: Inbound/outbound voice agents with CRM lookup and warm transfer.

Architecture: Telephony streaming, STT/TTS, RAG, CRM APIs.

Result: Conversations stay connected to the same business systems.

Problem: Alarms arrived faster than operators could correlate them.

Solution: Event processing with classification, tickets and remote diagnosis support.

Architecture: Telemetry ingest, rules + agents, work orders.

Result: Operations get a prioritized, traceable path from event to action.

Problem: Campaigns depended on photoshoots and inconsistent visual identity.

Solution: A generative pipeline from product to scenes, assets and channels.

Architecture: ComfyUI workflows, identity consistency, automation.

Result: Content can be produced at scale with a stable character.

Problem: Policies and manuals lived in files nobody could query reliably.

Solution: RAG over private documents with permissions and citations.

Architecture: Ingest, hybrid search, rerank, access control.

Result: People and agents can use company knowledge without dumping it into a public model.

Problem: A core system still ran the business but blocked new capabilities.

Solution: APIs and a copilot layer on top of the existing stack.

Architecture: Integration layer, event hooks, progressive replacement.

Result: New features ship without a risky rewrite.

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